Pricing

Policies & Procedures

Weather Policy

Canceling in Advance

Your instructor may cancel a lesson at no charge if any if the following weather conditions are predicted: 

• Strong winds, heavy rain, or lighting

• Severe weather watch, warning, or advisory

• Air temperatures below 60°F (10°C) or above 100°F (37.8°C)

If any of these conditions persist and your instructor hasn’t yet canceled, you may contact them to cancel your lesson free of charge.

Ending Lessons Early

If conditions become unsafe during your lesson (e.g., thunder, lightning, heavy rain, or poor visibility), the lesson will end immediately. The session will be discounted by 50%, or refunded by 50% within 24 hours. 

Payment Policy

Payments can be made via cash or digital payment. Payments must be received before or on the day of the lesson. If payment is not received by the day of the next lesson, your lesson is subject to cancellation.

Payments can be made:

• Weekly

• Prepaid for up to six lessons

Prepaid lessons will be credited to the swimmer's account and can be transferred from canceled lessons to future ones.

How to Make a Payment

For cash payments, please include the following on an envelope:

• Your Name

• Child’s Name

• Date of Payment

• Date of Lesson(s)

Important Notes

• Payments should be made to Swim Lessons by Marena, not to individual instructors. Instructors are paid directly and do not accept payments.

• Tipping: If you'd like to tip your instructor for good service, you may do so at the end of the lesson.

Sick Policy

Fever

If your child has a fever over 100°F, their swim lesson must be canceled or rescheduled. Lessons may resume once your child has remained fever-free (under 100°F) for at least 24 hours, without the use of fever-reducing medications.

Vomiting & Diarrhea

If your child experiences two or more episodes of vomiting or diarrhea within 24 hours of their swim lesson, it will need to be canceled or rescheduled. Lessons may resume when your child has been symptom-free for at least 24 hours. 

Cough & Cold

Children with a mild cough or runny nose may still participate in swim lessons, as long as they do not have any of the other symptoms listed above. We kindly ask parents to monitor for any worsening symptoms and to help prevent the spread of germs by ensuring your child is feeling well enough to participate.

Cancellation & Rescheduling Policy

Cancellation with Notice

Swim lessons must be canceled at least 24 hours in advance to be rescheduled free of charge. Cancellations made less than 24 hours before the lesson are subject to the full lesson fee.

Rescheduling

Rescheduling can be arranged between the parent/guardian and the instructor to find a time that works for both parties. Please note that makeup lessons can be in high demand, so it may take several days or weeks to secure a new time. Lessons canceled due to inclement weather are not rescheduled due to the volume of weather-related cancellations.

No-Shows

If a parent/guardian is not present within the first 5 minutes of the lesson, it will be considered forfeited, and the lesson will not be rescheduled or refunded.

Late Arrival

If a swimmer is late, the missed time will not be made up and will be deducted from the lesson. If an instructor is late, the lost time can either be refunded or made up in a future lesson.

Group Lessons

If a group member cancels at least 24 hours before the lesson and the other group members wish to continue, the remaining members will still pay their original rate.

If multiple group members cancel 24 hours in advance, the lesson will need to be canceled or rescheduled. Alternatively, the remaining member(s) can choose to proceed with the lesson at an adjusted rate.

If any group members cancel with less than 24 hours' notice, the lesson may still be held, and present group members will be charged at the regular rate. Late cancellations within group lessons will follow the same 24-hour policy.

Refunding Policy

Refunds will not be issued for any completed lessons.

If you have prepaid for lessons and wish to cancel, you will receive a refund within 24 hours of cancellation. If you have questions regarding a refund or would like to request a refund for prepaid lessons, reach out to Marena via email at marenavaliton@swimlessonsbymarena.com.

Pool Temperature Policy

For a lesson to take place, the pool temperature must be at least 70°F (21°C). If the pool temperature is below this threshold, the lesson will be canceled free of charge. Pool temperatures should be checked before each lesson.

The Red Cross recommends the following pool temperatures for lessons:

• Infant / Preschool (30 minutes): At least 89.6°F (32°C)

• Learn to Swim (ages 6-15, 30 to 45 minutes): At least 84.2°F (29°C)

If the pool temperature is above 70°F (21°C) but does not meet The Red Cross’s recommended temperature for your swimmer’s age or lesson duration, the lesson may be shortened without refund if your child shows signs of discomfort or hypothermia.

Our Instructors

Our swim instructors and staff are 1099 contractors, not employees of Swim Lessons by Marena. Each instructor is responsible for adhering to our policies and managing their own schedule and work hours.

All of our instructors meet the following requirements:

• General Liability Insurance

• CPR, First Aid, and AED Certification

• Water Safety Instructor (WSI) Certification

Diving & Diving Boards

In accordance with The Red Cross recommended guidelines, diving of any kind (standing, kneeling, or seated) is prohibited during lessons unless the pool has a minimum depth of 9 feet in an area wide enough to dive safely.

Diving board use is not permitted during lessons for any reason, regardless of pool depth. This includes jumping, diving, climbing, or any activity from the diving board or diving block.

Parental Supervision

A parent/guardian is responsible for the child’s behavior, conduct, and safety at all times during the lesson. They must maintain visual contact with the child for the entire duration of the lesson.

Travel Policy

For lessons outside of the 10-mile radius, a flat-rate travel fee will apply to cover the extra time and automobile use required for travel. The fee is as follows:

• 15–25 miles: $10 surcharge per lesson

• 25–50 miles: $20 surcharge per lesson

Payment & Scheduling

• Travel fees will be added to the total cost of each lesson and are due at the time of payment.

• To help reduce travel fees, we encourage families in the same area to schedule multiple lessons on the same day. Please contact us for travel fee discounts or group booking options.

Lesson Environment Policy

Pool Maintenance

To maintain a safe and clean swimming environment for all participants, we recommend the following pool safety and maintenance protocols:

• Water Quality Monitoring - Regularly test and maintain proper disinfectant and pH levels to ensure water safety at all times.

• Water Clarity - Ensure good water clarity by maintaining effective disinfection, water circulation, and filtration. 

• Debris Removal - Keep the pool free of debris by vacuuming frequently. 

These procedures are designed to provide a safe, hygienic, and enjoyable swimming experience for all.

Minimizing Distractions During Lessons

To ensure swimmers can focus and get the most out of their lessons, it is important to minimize loud disruptions and distractions. This includes activities such as lawn mowing, landscaping, construction, large family gatherings, or any other noise that may interfere with the lesson.

Group Lesson Policy

To ensure the safety of all swimmers, when one swimmer is working with the instructor, all other swimmers must remain in their designated "safe spot" (e.g., top stair, pool ledge, etc.) until it is their turn.

The instructor may allow more than one child to leave the safe spot under the following conditions:

• Each swimmer is capable of swimming at least one pool length.

• The swimmers are in chest-deep or shallower water.

• Each swimmer is equipped with an adequate flotation device.

It is the responsibility of the parent/guardian to ensure that children stay in their designated safe spot at all times unless one of the above conditions is met.

Nondiscrimination and Anti-Harassment Policy

Purpose

At Swim Lessons by Marena, we are committed to creating a welcoming, respectful, and inclusive environment for all individuals. We value diversity and ensure that every person is treated with dignity and respect, regardless of background.

Non-Discrimination

We do not tolerate discrimination based on race, color, national origin, sex, gender identity, sexual orientation, disability, religion, age, marital status, pregnancy, or any other characteristic protected by law. This policy applies to everyone—clients, participants, guests, and contractors.

Anti-Harassment

Harassment of any kind is not allowed. Harassment includes any unwelcome comments, jokes, gestures, or behavior that creates a hostile or offensive environment. This includes:

• Verbal harassment like unwanted comments, slurs, insults, or threats. 

• Physical conduct that shows hostility toward others, intimidating, or assault.

• Bullying or any behavior that creates an uncomfortable environment.

Complaint Process

If you experience or witness discrimination or harassment, please report it immediately to Marena Valiton marenavaliton@swimlessonsbymarena.com. We will address your complaint confidentially and as quickly as possible. Retaliation against any individual who reports discrimination or harassment is not allowed.

Waiver Agreement

Swim Lessons by Marena Waiver and Release of Liability

I acknowledge that swimming is an inherently dangerous activity and may involve potential hazards, including serious injury or death. I understand and accept these risks while participating in lessons with Swim Lessons by Marena.

I agree to hold harmless and indemnify Swim Lessons by Marena, its instructors, contractors, and affiliates from any liability arising from injuries or accidents that may occur during lessons.

In the event of an emergency, I authorize Swim Lessons by Marena to seek medical treatment for the participant. I agree to be responsible for all medical expenses, including transportation, incurred as a result of such treatment.

I confirm that I have informed Swim Lessons by Marena of any relevant health conditions or medical concerns through a registration form or via email to marenavaliton@swimlessonsbymarena.com.